Electronic Health Record System, Services Restored At Union Physician Services Offices

Access has been restored to the medical records for the patients served by the Union Physician Services (UPS) offices in Tuscarawas County after a nationwide outage from its electronic health record company has been resolved.

As a result, all routine patient services are available as usual without interruption, such as appointment scheduling, prescription services and ongoing care services, Darrin Lautenschleger, Director of Community Relations for Union Hospital, said Sunday (Jan. 28). The hospital, which owns and operates the UPS network, was not affected by the outage of the Allscripts electronic health record company.

UPS was one of an estimated 2,500 healthcare systems around the country - representing more than 7.3 million patients - that were affected when Allscripts announced Jan. 18 that its system had been shut down due to computer issues. The outage created inconveniences for patients and staff members in the UPS offices as they worked to provide patient services with only limited access to the records of individual patients.

"We are relieved for our patients that this situation has been resolved by Allscripts," Lautenschleger said. "The UPS staff also consistently reviews its own recordkeeping policies and procedures to ensure that when situations such as this occur, UPS is prepared to provide services with very little interruptions or inconveniences for our patients."

All of the UPS offices in Tuscarawas County with the exception of East Ohio Orthopaedics at Dover were affected by the Allscripts outage. The other UPS offices are the family practices of UPS Family Health Center North at Dover, UPS Central on the campus of Union Hospital, Alpine Family Medicine at Sugarcreek and Newcomerstown UPS; and UPS Regional Surgical Specialists, UPS Dermatology and UPS Neurology, all on the hospital campus.

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